Talk To Us

If you need to speak to us directly please complete our Contact Form below as this will help us identify you, understand the advice that you require, and triage your needs and urgency of advice needed.

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Winter Closure:

Please be aware of the below Advice Service closure period:

Day/Date	Open/Closed
Wednesday 18 December 2024	Open (as normal)
Thursday 19 December 2024	Closed (Staff Day)
Friday 20 December - Wednesday 1 January 2025	Closed (Winter Closure)
Thursday 2 January 2025	Open (as normal)

 

Please be aware if you contact us or complete a Contact Form while we are closed we will reply when we re-open.

To view the services your university will operate over the winter break please see below:

• University of Kent
• University of Greenwich

In our absence if you require urgent advice you may be able to find alternative organisations that can help via our Emergency Advice page.

You can also view our Health, Safety, and Wellbeing pages for support and guidance along with the University of Kent and University of Greenwich pages.

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Contact Form

Tips:

1. Complete the form as fully as possible.
2. Be clear and concise on the situation and the advice you need.
3. Does your matter involve a deadline?  If so when?
4. Does your situation involve a decison the university have made?  If so attach a copy of that decision.
5. Make sure you tick the 'I'm not a robot' box otherwise your form will not be sent.

Be Aware:

1. If you are a Christ Church student please contact your Advice Team directly.
2. If you are a University of Kent student but not registered at Medway please complete the main Kent Union Contact Form.
3. If you are a University of Greenwich student but not registered at Medway please complete the main Greenwich Student Union Contact Form.
4. If you are a University of Greenwich student and have a general query you may be able to find the answer via the Digitial Student Centre. 

Our Process:

• We aim to reply within 1-2 working days but at busy times it may take us longer.
• The Medway Advice Service is open Monday - Friday 10 a.m. - 4 p.m.
• After your initial contact, if on-going advice is required, this can continue to be provided via email if preferred but we also offer telephone, Teams, and in-person options as well.
• When emailing our service the Advice Service Privacy Notice applies.

 

 Any required fields are labelled with a star (*).